The explosion of Email as a communication tool in businesses has had the unintentional impact of reducing organizational productivity and creating a system burden. At Sereniis, we believe that it is possible to reduce the use of Email in order to improve productivity and resource utilization.
The Sereniis Private Social Network offers organizations a new way of communicating internally. This innovative communication engine allows employees and key players to share information, work on projects together and exchange without being influenced by the burden of Emails.
The "customer", or the "organization" is a contractor of this agreement with Sereniis ; the customer can be an incorporated company, an association or a group of users if the conditions described in this agreement are filled.
In this agreement, "Sereniis T&S Inc." may be used alternatively with "Sereniis Technologies and Services Inc.", which is the incorporated company providing the Sereniis Private Social Network tool.
A "Sereniis Private Social Network environment" may be used alternatively with "environment", which is used to describe a part of the Sereniis services allocated to the exclusive usage of an organization, including for instance an interface and a database, and are confidential to the members of the organization.
Trademark, copyrights, Intellectual property
This agreement allows the customer the usage of a Sereniis Private Social Network environment and doesn't transfer any ownership of Sereniis technologies, systems or services (software, brand, site content, intellectual property...etc.).
All services and products provided, including the Sereniis Private Social Network, are protected by the Intellectual Property laws and are the inalienable property of Sereniis Technologies and Services Inc.
Other trademarks and logos used in connection with the Services may be the trademarks of their respective owners.
You agree that by clicking “Create an environment”, “Join Sereniis”, “Sign Up” or similar, registering, creating an environment, accessing or using our services, you are entering into a legally binding agreement (even if you are using our Services through an intermediary reseller). This Agreement may be reminded or precised with targeted information that will be displayed to you at the time you use certain features. The Agreement may be amended by Sereniis from time to time.
If you do not agree to this Agreement, do NOT click “Create an environment” (or similar) and do NOT access or otherwise use any of our services.
This agreement applies to any user being able to sign in the system and regardless their functional role in a Sereniis Private Social Network (administrator, communicator, user, visitor ...etc.) or their position in the organization.
You agree to only use the system in any ways which does not violate the law nor any individual rights. You also agree that all information given on the organization is correct, and all user information is truthful. Sereniis may be required by law to stop providing a service to an organization if the usage of the environment by this organization violates the country legislation.
By creating an environment in Sereniis, the organization accepts to comply to all local laws in regard of user protection.
Sereniis Technologies and Services Inc. reserves the right to restrict, suspend, or terminate the organization's environment if Sereniis Technologies and Services Inc. believes that the organization may be in breach of this Agreement or a law.
Ownership of the data contained in a Sereniis Private Social Network environment
All information published in a Sereniis Corporate Network environment by the customer remains its inalienable property and will never be accessed and used by Sereniis T&S Inc.
Sereniis T&S Inc. uses advanced administration tools which prevent Sereniis administrators from accessing the customer communication contents in the Private Social Network.
Note (1): Sereniis Technologies and Services Inc may use a System Administrator if support is needed ; this administrator appears in the users list but cannot be modified by the environment administrator.
Information we may use
Sereniis Technologies and Services Inc. may access and use some data regarding users behaviors (everything excluding the following contents: posts titles and contents, domains and topics, files in attachments, bodies of direct messages) in order to analyze the coordination factors and continuously improve the Sereniis Private Social Network .
Primary customer contact / Risk of deletion
The customer has the responsibility to enter and maintain in its environment a contact name with current information, the page is accessible through the "System > Organization Setting" menu.
The customer's contact agrees to receive some emails from time to time, to inform him on possible Sereniis Private Social Network evolutions or on changes in Sereniis T&S Inc. services, he also agrees be contacted regarding the organization's usage of Sereniis.
In the case of a demonstration (free) environment only: an environment without a contact documented can be considered orphaned an can be deleted without prior warning.
The subdomain is the organization dedicated internet address to its Sereniis environment, it always ends by ".sereniis.com" (for examples: "myorganization.sereniis.com", "customer-name.sereniis.com").
Subdomains are not transferable assets and remain the property of Sereniis T&S Inc. However, an organization subscribing to a premium package can reserve the usage of a subdomain as long as this organization keeps renewing its subscription.
An organization can claim to Sereniis the usage of a specific subdomain if it is thought that it was reserved abusively by another customer. Any conflict in that regard will be solved on an individual basis.
Notice: paying customers prevail over demonstration (free) environment customers.
Relation of a customer with its members / Protection of users
The Sereniis Private Social Network is a tool designed to encourage collaboration in a legit firm or association. The organization joining Sereniis and creating an environment must either be entitled to use its members private information, or being able to demonstrate that the members agreed to be added to the environment.
The organization using the Sereniis Private Social Network has the entire responsibility of contacting and inviting users in its Sereniis Private Social Network environment.
The organization has access in Sereniis to advanced administration tools and is the sole responsible if an unauthorized person accesses its Sereniis Private Social Network in a normal way.
ANY ORGANIZATION JOINING SERENIIS ACKNOWLEDGES THAT THEY HAVE THE RIGHT TO USE THEIR MEMBER PERSONAL INFORMATION (INCLUDING THEIR EMAIL ADDRESS), AND/OR THE ORGANIZATION WILL ENSURE THEY HAVE THE AUTHORIZATION OF THEIR MEMBERS TO BE ADDED TO THE SYSTEM. SERENIIS TECHNOLOGIES AND SERVICES INC. RESERVES THE RIGHT TO ASK FOR A JUSTIFICATION IN CASE OF DISPUTE.
In the case of a user complaining about being added to a Sereniis Private Social Network against its will, the user can request Sereniis Technologies and Services Inc to be removed. In this case an investigation may be conducted by Sereniis T&S Inc. Please contact us at www.sereniis.com/contact for any inquiry.
Personal data / Information ownership within the organization
Sereniis Technologies and Services Inc. protects and keep strictly confidential all personal information of the organization's members. In a Sereniis Private Social Network the personal information consists of:
- - The name, the email address, positions and educations, all information attached to individuals.
- - All direct messages sent by any user are considered as personal information.
Note (2): the organization may already have contracts, agreements or dispositions regarding the ownership of all information created by its members. This ownership will be considered by default, and if no obligation ties the members to the organization in that regard, all information in the system will be considered as being owned by the organization's members.
Emails sent to members
The Sereniis Private Social Network environment may send emails on a regular basis to the members of an organization, to let them know that new posts and messages can be accessed. This feature can be set up by the member from his Sereniis account.
The customer agrees to pay the applicable fees and taxes for any of our paid services. Failure to pay these fees may result in the termination of the customer subscription, the organization data may be deleted.
Payments are in Canadian Dollars (CAD), the exchange rate is at the charge of the customer. Any started month is due completely.
Sereniis availability, best ability and willingness
The site may be inaccessible for short period of times for maintenance.
Sereniis T&S Inc. may change, suspend or end any service, or change and modify prices prospectively in our discretion. To the extent allowed under law, these changes may be effective upon notice provided to you.
The Sereniis Private Social Network availability depends of the availability of Microsoft Windows Azure® services. Sereniis T&S Inc. cannot be pursued for any failure of Windows Azure® services.
However, Sereniis T&S Inc. has strong means to protect its customers interests and will use a principle of "best ability and willingness" to maintain a high service level (availability, response time, data preservation).
Limitation of liability
Because the confidentiality of our customers is one of the most important assets, Sereniis doesn't trace the activity of its users. Therefore, the data hosted is not monitored and Sereniis T&S Inc. cannot be pursued for any loss of information which could have been altered by a member of the customer's environment.
Note (3): we know by experience that a data loss is very improbable, anyway options exist to tighten the data security. Please contact us if you have any request in that regard at www.sereniis.com/contact.
Notwithstanding the foregoing, SERENIIS TECHNOLOGIES AND SERVICES INC. IS NOT LIABLE TO AN ORGANIZATION OR ITS USERS FOR ANY DAMAGES, INCLUDING COMPENSATORY, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, CONNECTED WITH OR RESULTING FROM THIS AGREEMENT OR THE USAGE OF THE SERENIIS PRIVATE SOCIAL NETWORK.
End of service
The customer can decide to quit the service at anytime. The system will remain accessible until the end of the current month, except if the customer asks for an anticipated closure of the service. The current month will be due entirely.
When the customer announces its willingness to stop using Sereniis Private Social Network, and upon request only, the customer's primary contact can receive all the content of its database on a physical support :posts, comments, attached documents -at the exception of direct messages which are considered as a personal communication mean. This disposition is limited by the Note (2) of the Personal Data chapter of this agreement, in this case the organization is responsible for encouraging its members to download their personal information before the organization's environment is deleted.
After the end of the service, all data will be removed from the Sereniis databases. As a result it will not be possible to ask for a copy of the data AFTER the end of the service.
You agree that the laws of the Province of Saskatchewan, Canada, excluding its conflict of laws rules, shall exclusively govern any dispute relating to this Agreement and/or the Services.
Windows Azure® is a registered brand of Microsoft.